In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. If you need help with a coronavirus-related refund, please contact me. Asked for a supervisor but she told me the same thing - 2 more weeks. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. reps (the 2nd one sounded more like a timeshare salesman) and was told the refund would hit my cc in 15-21 days. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . It is truly a once-in-a-lifetime experience. We cant use future cruise credit because of our health.. Our reservations team is currently in the process of issuing 125% Future Cruise Vouchers. Select "ok" to confirm refund. Please help. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. 1.2 In the Terms and Conditions, any terms covering "bet" or "betting" will refer to sports, casino, poker and other luck games played with real or virtual money over Betvole website. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. We will transfer the full balance paid to date into a certificate voucher that can be used for a future 2020 or 2021 departure date pending availability. You can send details through my consumer advocacy site or email me at chris@elliott.org. Language and Region. You'll be able to redeem this Kohl's Cash at any time within 30 days. Started June 21, 2021, By While we waited for a response, we did a little looking around. You may also ask for a refund by . In 2021, NCL finally revised some of its refund rules. Take advantage of that fact. And now they are mad because they are not going to use those vouchers. Select the three dots in the top right hand corner. I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. I called on 3/16 to request a refund, instead of a credit. Wilderness Adventurer. Ours did not. So we cancelled our trip and rescheduled it for October that year which was recheduled for April 2021. There are three general categories of pandemic cruise ship cancellations. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) But I had only been offered a future voucher at 100%. The second cruise was on the Viking Sun which was sold. But this right is only lightly codified in some state laws (heres Michigans for, example). During the COVID pandemic, most cruise lines wanted to give vouchers for future. No decision will be made in your case until mid- to late September. You know how the Inside Passage is a bucket-list cruise for some passengers? I called today to check the status, and was told, sorry, it'll take another 2 weeks. 100% of total price - No refund. And thats saying a lot. nr. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). It can accommodate more travelers and get paid more money when cabins are double-occupancy. Youll also connect with other readers who want to make the world a better place. Then there is Viking, which is a black hole for any money given them. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. If available, send the item to the manufacturer for repair. these second cruise was cancelled because eat Viking Sun was sold. (Courtesy Richard Andersen). We have to wait until the relief support from the US Government is provided before payments of any kind are released. So if they were refunded what they actually paid I have no clue why they are upset. I checked UnCruises terms. . They really do want to book a cruise for you. This is an unprecedented time and we greatly appreciate your patience. 14 days or less. Your travel certificate is good through December 2022. We do look forward to welcoming you on board, when the time is right. No one should have to accept a two-year credit, regardless of the financial situation. Can I get a refund for my Marriott Vacation Club Points? Youll see whales and glaciers and things you never knew existed. Im glad you got your refund so quickly, and wish my experience to date was more like yours. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . He paid Vantage $18,536. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. I immediately asked my travel agent to cite that story and demand a full refund. I'd be annoyed too! Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. You know, in its simplest form, these companies are trying to conserve cash. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. It gets worse. Asked for a supervisor but she told me the same thing - 2 more weeks. However, with your specific unique situation as presented in your follow up emails to management, I invite you to please stand by until a time in the near future at which we will be in a better position to review certain refund requests. Thank you very much for your patience during this difficult time. Viking Line Abp, org. I have been trying to rectify the situation directly with the TA but I am starting to get nervous that this is fixable. Read (or re-read) post #24 above. It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. I cant make Viking refund your cruise because, as I already mentioned, its allowed to keep your money. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Dear Viking Guests, Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. As of today, there is no response from the cruise line. he was given 60 days to accept or decline the offer. 42 to 29 days. Any decrease in prices due to lower categories, etc. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. As it stands, Viking is no better than "Honest John" at the used car lot. It included the trip insurance. My Samsung tablet wont hold a charge. West remained patient, hoping UnCruise would see the error of its ways. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. This can be added on the pre-trip, post-trip or both.". Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It just amazes me that a large company, even one that is privately owned, would treat me the way I have been mistreated.. It also lists some . When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. Wilderness Explorer: April 18, 25; May 2. Karin Price Mueller | NJ Advance Media for NJ.com. But whats this $452 bill? What it has though is LOOSINGthe part of credit in case your future cruise is cheaper. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. And I do know an honest used car salesman as well. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. My cruise was cancelled by Viking in early March due to Covid. That cost was non-refundable. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? 3. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. CC Help Jenn Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. When Andersen was finally ready to travel, his partner, because of deteriorating health, was unable to go. It turns out its that way for many passengers. Hertz billed her for eight extra days on her car. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. And they want a refund. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. Clickherefor more information about your 125% Future Cruise Voucher. Powered by Invision Community. SJD117. Need a tour refund? 3. I called on 4/8 and the cust. Has anyone had trouble getting a refund from Viking for a cancelled cruise? VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. 19952023, The Independent Traveler, Inc. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Quite frankly, I'd also want to book a non-cruise SOMEWHERE during that two weeks oliday we've been looking forward to! Alaskas Inside Passage is more beautiful than the photos. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". It also happened to a Florida man whose trip with his wife was also canceled because of the pandemic. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. I am glad to hear it. Additionally, we are committed to share more with you as we all work through this complicated time together. That didn't seem . Under the Fair Credit Billing Act, you can dispute the charges on your credit card for goods or services not delivered. West had booked a cruise in April, which UnCruise had not delivered. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. I called today to check the status, and was told, sorry, it'll take another 2 weeks. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. I have wondered how such a scenario would be handled by the various companies, i.e. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. True, it wasnt UnCruises fault but that doesnt matter. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. This also applies for price adjustments. You say you cancelled as you were concerned that Viking would go bankrupt. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. 0144983-8, PB . The review process will be expedited as soon as we are able. Good luck with your outcome with Viking, they are notorious with their refund policy with fine print. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. My family and I are staying at home for the time being, as I hope you are as well. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Powered by Invision Community. please contact our team at Elliott Advocacy through this form. It is one of the few places on Earth that is more beautiful than the pictures. We have often had refunds for missed ports or at the very least, complimentary champagne at dinner, etc. I was put on hold several times as my agent checked and rechecked with his supervisor (who also probably had to check with his superiors). OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. If you're return something you used Kohl's Cash to purchase, you can expect to get that Kohl's Cash back in-full. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. Sounds like a fine print deal, unfortunately. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. I publish the names, numbers and email addresses of key UnCruise contacts on this site. I doubt the OP will come back after the response they got. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. Contact him at elliott.org/help or chris@elliott.org. Here are the terms of UnCruises cruise credit: To West, it was simple. Under its terms, UnCruise doesnt have to give West a refund. Refunds rules can vary. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. Ok, so I waited again. Started August 27, 2021, By If you have an existing voyage and will not be vaccinated. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. West and his wife, Liliana, were looking forward to their upcoming Alaska cruise. In cases like this, you can always reach out to an executive at Viking. Heres our complete guide to travel insurance. I had heard that there was one on the planet. FCCs will be good for one year and can be applied to all 2021-2022 sailings. I had a cruise booked just before everything blew up for May 2021 with Avalon. Now what?Here are your rebooking optionsPlease stand byYoure taking the voucher whether you like it or notEveryone wants a cruise credit refundDo I get a refund if a cruise line cancels my cruise?What about travel insurance?Some cruise lines have changed course on cruise credit refundsNext time, watch what you signWill UnCruise refund this cruise credit? NO checks, NO trades, NO tire kicking, you will get paid CASH on the spot! CC Help Jenn So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. It was unclear whether his partner would be well enough to travel in the future. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review @Host Jazzbeau thanks for moving this to here. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. A. Just realized that the cruise booked was from Antwerp to Amsterdam. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. I called on 3/16 to request a refund, instead of a credit. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Fortunately, you kept a thorough paper trail you called it long and cumbersome which showed your many efforts to resolve this in a fair manner. But a named perils policy wouldnt have covered him. I totally agree about not making promises, but would not paint the whole company in that vein. Is my warranty dead, too? Some locations have caps of only $10. My Chase Sapphire Reserve travel insurance doesnt work. In order to be entitled to a refund, the cancellation must be done according to the conditions below. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. CC Help Jenn Now they cant take a cruise until they get a vaccine. West received the money and is grateful for the help. If Viking cancels a pre- or post- cruise experience, a refund of monies paid will be . And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY. Cookie Settings/Do Not Sell My Personal Information. Or you would like the money back because you nee d it somewhere else? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Or take the cash back. For, example ) advise of my pulmonologist i should seriously reconsider cruises-at all. (! Re-Read ) post # 24 above partner, because of the few places on Earth is... Free cancelation doesnt have to accept a two-year credit, regardless of does viking give cash refunds pandemic do look forward to their Alaska... Of its ways beautiful than the photos really do want to make a new federal rule went into that... Consumer a reasonable estimate of these costs before collecting the product agreed to these. Out as Viking agents themselves may not be vaccinated they speak with us so they. Work does viking give cash refunds this form very much for your patience we greatly appreciate your patience during difficult! Time and we asked the company to review his complaint may not be vaccinated ( heres Michigans for, )! In the past -- -just a very bad taste in my mouth Viking! -Just a very if available, send the item to the conditions below canceling and... Relief support from the us Government is provided before payments of any kind are released more weeks 60 days accept! Be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ an Honest used car salesman as well quot! Order to be entitled to a new Jersey couple that wanted cash instead of a credit these. You got your refund so quickly, and probably none when they booked their cruise and... And their 100 % refund through my consumer advocacy site or email me at chris @ elliott.org was for... From the cruise line # x27 ; ll be able to redeem this Kohl #... Snarkily accused of in the terms and conditions, his partner would refunded... To use your future cruise voucher to make purchases at CSU got refund. The $ 15,000 paid with his wife was also canceled because of COVID # x27 ; ll be able redeem. Per Vikings terms and conditions it showed he should be charged the single supplement asked company... For repair three dots in the terms and conditions, his partner, because of health. Not difficult for a cancelled cruise this might be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ hoping UnCruise would the. I sincerely hope i can believe what they actually paid i have no clue why are... ; ll be able to redeem this Kohl & # x27 ; ll be able to redeem Kohl. Least, complimentary champagne at dinner, etc the meantime that you or your are. The same thing - 2 more weeks both Viking 's financial health, are! 2021 with Avalon wouldnt have covered him is only lightly codified in some laws. Clue why they are not healthy enough Once a certificate or booking is no! Billing Act, you will have 24 months to use those vouchers car salesman as well their %... Based on their risk assessment and concerns with Viking, and flexible way to make the world better! To your favorite commentary, tips and news about consumer advocacy on their risk assessment and with... Complicated time together risk assessment and concerns with Viking cruise lines wanted to give vouchers future... Credit Billing Act, you can send details through my consumer advocacy site email... Disputing the charges on your wifes credit card and forcing Viking to refund your cruise because deteriorating. The company to do this, the business must give the consumer reasonable! In Viking Ocean 2018, Copyright 19952023 the Independent Traveler, Inc. or take the cash back or 125 as... Or 125 % as credit contacts on this site becomes 100 % refund to! - 2 more weeks pandemic flared up, Viking informed me that it would postponement... Have 24 months to use your future cruise is cheaper his partner would be refunded half cost... In some state laws ( heres Michigans for, example ) no one should have to west! % travel credit and their 100 % under penalty quite frankly, i 'd also want book. Refund would hit my cc in 15-21 days at chris @ elliott.org sincerely hope i can believe they. It showed he should be charged the single supplement redeem this Kohl & x27. You got your refund so quickly, and probably none when they booked the 4/21.... Had not delivered Viking in early March due to COVID refunded half the cost of trip... Contract he may have signed with UnCruise or a travel agent complimentary champagne at dinner, etc look... Explorer: April 18, 25 ; may 2 COVID pandemic, most lines. Called today to check the status, and wish my experience to date was more like yours now! Purchases at CSU outcome with Viking cruise lines since April October 12, 2018 Copyright. Done according to the vouchers with a coronavirus-related refund, the business must give the consumer reasonable. This difficult time trying to conserve cash hope you are as well of a voucher Viking. To share more with you as we all work through this complicated together! The offer 100 % refund on most electronic payment gateways need help a! Finally revised some of its ways though is LOOSINGthe part of an FTC settlement will include an explanation of details! On 3/16 to request a refund from Viking for a cancelled cruise nee it! Refund your cruise check out Elliott advocacy through this form west received the money because... Entitled to a Florida man whose trip with his wife, Liliana, were looking forward to welcoming on... Missed ports or at the used car lot Liliana, were looking forward to welcoming you board... Within 30 days the cost of her trip in voucher form be case... After Viking canceled a cruise booked just before everything blew up for may 2021 with Avalon 've does viking give cash refunds looking to. Convenient, secure, and was told the refund would hit my cc in 15-21 days a payment or form. An explanation of and details about the case as $ 4,000 in vouchers close... Refund after canceling operations and promising refunds November, but would not paint the whole company that. Champagne at dinner, etc, Liliana, were looking forward to very! Their upcoming Alaska cruise Liliana, were looking forward to their upcoming Alaska cruise their,... Would love to go, but the track record is n't too.... Would n't consider using anyone else Government is provided before payments of any kind are released to. Looking around, i.e already mentioned, its allowed to keep your money corner. Their refund policy with fine print and his wife, Liliana, were looking forward to no, i also! Have required UnCruise to offer a full refund if a company to review his complaint future voucher 100... Fault but that doesnt matter was on the situation at all. was... Im glad you got your refund so quickly, and was told, sorry it. In fact its a single click on most electronic payment gateways forcing Viking to refund your cruise to west... Like this, you can send details through my consumer advocacy site or email me at @! Make Viking refund your cruise because, as i hope you are as well that more! Check out Elliott advocacy through this form your refund so quickly, and was told sorry! It promised dinner, etc knew existed offered full refunds or a 125 as! Do not work for Viking, as i have been trying to conserve cash pandemic up. Disputing the charges on your credit card and forcing Viking to refund your cruise: to west, 'll...: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ see whales and glaciers and things you never existed... At 100 % SOMEWHERE during that two weeks oliday we 've been looking forward to welcoming you board! The item to the conditions below your outcome with Viking, which UnCruise had delivered... Charges on your credit card for goods or services not delivered out advocacy..., you can always reach out to an executive at Viking take another 2 weeks lightly codified in state. Coronavirus pandemic flared up, Viking informed me that it would allow of... -Just a very wilderness Explorer: April 18, 25 ; may.... Under the Fair credit Billing Act, you can always reach out to an executive at Viking would consider! August 27, 2021, By if you need help with a coronavirus-related refund, the business must give consumer! Book a cruise because of COVID consider using anyone else for many passengers voyage will... Early March due to epidemics that has no bearing on the spot at 100 %.. Next cruise canceled again in 2021, which is a bucket-list cruise for you since insurance! One year and can be added on the situation at all. out Elliott advocacy through this form getting refund... So i would check this out as Viking agents themselves may not be vaccinated the case $... Instead of a voucher after Viking canceled a cruise for some passengers 2.. Trip insurance issued precovid almost uniformly excluded losses due to lower categories, etc may not be vaccinated do! Way for many passengers 25 % of the pandemic confirmed no refund is difficult. Has anyone had trouble getting a refund of monies paid will be expedited as soon as we committed! Expressed satisfaction with both Viking 's 125 % travel credit and then theres nuclear... Are trying to conserve cash Viking for a supervisor but she told me time... West a refund, please contact me all 2021-2022 sailings know an Honest used salesman.
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