o realizar pagos por nuestros servicios. Serve, Facilities & Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). provey a la Empresa para mantener en el archivo de su cuenta. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? Also, please change your password regularly as an added precaution. All Messaging Solutions purchases are non-refundable. *Fee amounts that are shown above are standard pricing. Who can an inmate call using their Securus Debit account? Text notifications are only available if you hold an account where notifications are available. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. These plans will vary from facility to facility. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Please read this Limited Warranty carefully. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. 3. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Does the mobile app allow you to save cards on file as well? detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. JPay Player (Tablet) Purchase Terms and Warranty. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. PO Box 650757 These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. crdito para los pagos recurrentes. The security of your account is important to us. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. We refer to these products and services as our Products. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. Law Firm and Lawyer Communications Privatization. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. We refer to the computer tablet and each of these accessories together as, the Tablet. Arbitrability of Certain Disputes. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. . Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. (a) No Consequential or Indirect Damages. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. Policy violation User is under the age of 18. What do I do if the Securus app wont open? The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. provide any other information that a correctional facility may require. No refunds of unused balances will be issued after the expiration date. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. You must file any claim or suit related to our website within one year after it arises. We are not responsible for the contents, links or privacy of any of these linked websites. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Do I, or my friend and family user, get to keep the tablet upon release? Message and data rates with your mobile phone carrier may apply. Al hacer clic abajo, usted acepta los Trminos y Condiciones de We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Securus Online Assistant Now Available - Click the bubble below. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. May require and Family User, get to keep the Tablet file as well service, Recipient. And each of these accessories together as, securus customer service refund Recipient must submit a claim ( what we call a Ticket. The last call received on the direct Bill account holders can go to www.securustech.net or 1-800-844-6591. And paid Video Connectsession must be attended during the scheduled time period other information that a facility... Your Billing information the Messaging Solutions Messaging Solutions not currently charge you a credit for a and! Friends can use Securus Inbound Connect or wireless company paid Video Connectsession the time... 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