support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. We also ensure all reviews are published without moderation. not cause a nuisance or annoyance to anyone else in the locality of the property it lists types of nuisance that includes excessive noise. They could remind them to use their inside voices. I've popped you over a message (via TrustPilot) to ask for more info. If you'd like to send over a bit more information using our online form we can look into how and why this happened - it's available here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form. The resident has not offered any evidence to contradict this approach and the landlords rent account review in October 2020 confirmed that her account was not usually in credit. It responds to. Registered Society No. These are: You can find more information about antisocial behaviour viaCitizens Advice. statement, it was reasonable that the landlord decided it was not able to process a refund. Learn more about Resolver Pro and how to claim your business. The only number that picks up the phone. For information on Hate crime, please see our dedicated page. You can check what to do if youve experienced a hate crime or incident. The Ombudsman may be able to help with making a complaint, or by contacting us on your behalf. When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. They dont do nothing my neighbours play music till early hours in the morning and my other neighbour dumps my rubbish round the estate and all sanctuary say is ring up and make a noise complaint and then they do bugger all about it and. 1. It said that this contained elements of two complaints and concluded that: specific confidentiality allegations had not been investigated as they were over six months old but it offered reassurance that all staff have professional boundaries training and the concerns had been passed to management, it encouraged the resident to continue liaising with the local service manager about her support needs and attend future key work meetings, any credit on the rent account would be refunded when the resident vacated the property, staff had obtained residents bidding numbers from the local authority in an effort to support residents to move on, a fire technician had considered the banging fire doors but concluded that replacing them would not resolve the issue and door closers had instead been adjusted and replaced plus a letter had been sent to all residents to be mindful, the resident had stated that drug fumes coming through her flooring was not currently an issue. Fly-tipping is a criminal offence and carries a fine of up to 50,000 or 12 months in prison. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. The Housing Ombudsman aims to support landlords and residents resolve any issues before needing to escalate issues formally. Please tell us more about why our advice didn't help. If you remain unhappy with how we handled your complaint at Stage 1 of our complaint process, you can ask for your complaint to be reviewed. Aim to respond to your complaint within 10 working days. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. There are some things that we wont be able to investigate through our formal complaints procedure. Funny how only the employee gets a reply!!! Had email from complaints for sancruary Sept and hadn't heared nothing since as they said there contact me again on the 14th Oct to keep me updated but. Theyll look at your complaint and decide if the council or housing association should put things right. Your experience can help others make better choices. The landlord has an ASB policy that says it will: look to modify behaviour through support, persuasion and legal sanction rather than moving or displacing ASB through eviction or re-housing. If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on101, or999if it is an emergency. The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). This results in missed deliveries of essential supplies and carers stuck outside the building. Plus a couple of residents are waiting for heating repairs to radiators now it's cold. Resolver is free. It confirmed the complaint was closed. Instead, staff are required to try to resolve matters by discussion. We take reports of antisocial behaviour seriously whether by our residents, their visitors or their pets. Contact the police if you think your neighbour has broken the law - for example, theyve been violent or threatening. You could ask the building management to intervene, requesting that they call the tenants or write them a letter. How Do I Stop It? If you witness graffiti in the communal areas, car park or grounds of your home, please contact us and we will make arrangements to get it removed. Marcus said: This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!, An excellent service run by professional people. On the other side of your I wouldnt bother to pay the prices for the housing! Normally, Id work at the cafe down the street for a few hours, but thats not an option. WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: sent a block reminder letter to all residents on 5 December 2020 to advise them on the potential for noise travel within the block. (The courts also tend to look at noise from neighbors as an inevitable inconvenience of New York City life. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Make a complaint about anti-social behaviour, Make a complaint about something Sanctuary has done wrong, Self-assessment against the Housing Ombudsman Complaint Handling Code (PDF 279KB), Slavery and human trafficking statement (PDF 138KB). Contact us To report a non-urgent repair, please use our online report a repair form For any emergency enquiries please call us on: 0800 131 3348 For customer enquiries, please contact us here Contact us She advised that she had been placed in supported accommodation following a period of mental ill health and that she was aware this was supposed to be the last step before independent living in the community. In response to the residents reports, the landlord has noted that it interviewed other neighbours and potential perpetrators on numerous occasions, conducted block walkabouts and reviewed CCTV footage on several occasions, asked the resident to complete diary sheets (which she refused) and involved the Police where there was evidence of. One block of sheltered housing in Newcastle-under-Lyme is often inaccessible to visitors because of intermittent faults in the door entry system. https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. A big hurrah for the outcome! If an abandoned vehicle is on a Sanctuary property, we will contact the registered keeper to discuss removal. A common feature is the exploitation of young and vulnerable people to sell and distribute drugs. Talbot Gardens - Barne Barton Regeneration, National support and Information Helplines, Drug use or dealing, Cuckooing and County Lines, Damage to property, vandalism or graffiti, Violence, verbal abuse, intimidation or harassment, help from Victim Support via their website, can do this through Crimestoppers website, Slavery and human trafficking statement (PDF 138KB), Young people gathering socially or children playing, Someone parking lawfully outside your home, Civic disputes between neighbours (such as boundary issues or shared driveways), The noise of household appliances, or music or TV noise at a low level. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). Cars near the property for a short period of time. It is the responsibility of each resident to make sure rubbish is disposed of legally. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. Q: I live in a rental building in Harlem and have always worked from home. Avoid at all costs! If you suspect that drug dealing is taking place in your neighbourhood, report it to the police immediately on, Lots of different people coming and going from an address and at odd times of the day and night, Windows covered or curtains closed all the time. Young and vulnerable people can feel threatened and indebted to the gang often living in fear and feeling trapped in a situation. An increase in people entering and leaving the property at odd times of the day and night, An unusually high number of vehicles outside the property for short periods, Increased antisocial behaviour in and around the property such asincreased noise or evidence of drug taking, everyday living noises (doors opening/ closing, footsteps, use of household appliances, people talking, low level sound from television/ radio), dogs barking (unless excessive and frequent), where properties have poor sound insulation. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. I recommend them to anyone who mentions complaining!! The resident contacted the landlord on 18 September 2019 and 18 October 2019 she advised that she calculated she had been overpaying her rent and said that she would submit evidence in the form of bank statements. In this case you canlet us know about the problem onlineor call us on0800 916 1522. Hopefully, your neighbors feel that way and will make the effort. You can be certain that youre talking to the right person at the right time. In reaching a decision we consider whether the landlord has kept to the law, followed proper procedure and good practice, and acted in a reasonable way. However, landlords tend not to be strong advocates for tenants with noise complaints directed at neighbors. They'll help you decide what to do next. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. Given the resident asked that a complaint not be made and did not offer specific allegations, it was reasonable for the landlord to respond by telling her it would remind all staff of the professional standards expected of them. WebSanctuary Housing Association 14December 2021 Our approach The Housing Ombudsmans approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. The landlords handling of the residents allegations that staff members breached confidentiality was in line with its complaints policy. Once you have reported the incident and have a crime number, please contact us on 0800 916 1522. resident in order to check the account was still active. 9.15am-5.15pm: Mon, Thurs, Fri You may change your settings at any time or accept the default settings. lthough it did not immediately request that the resident complete diary sheets, it did make detailed records of each incident reported by the resident. The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. Worcester, Worcestershire In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its handling of: the residents allegations that staff members breached confidentiality, The landlord conducted appropriate investigations into the residents ASB reports. You can ask a mediator for help if you want to put things right but you cant agree how. They can be so arrogant when they come to your house and when ringing them it takes over an hour to get an answer no matter what time you call!! If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. We will also advise you how to word your complaint in order to get a swift resolution to your issue. Very bad customer service unprofessional very rude quick to move you into the property without viewing. You have the right to live in peace easier said than done in an apartment building where everyones cooped up for the winter. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They also reflect the Ombudsmans experience of similar cases across the social housing sector as appropriate investigation methods to utilise in response to ASB reports. info@housing-ombudsman.org.uk. Confirm in writing the outcome of our complaint and any proposed actions, along with what the next steps are if you are not happy with the outcome. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. Probably the worst housing association ever. the landlord had been provided with residents bidding details by the local authority in October 2019 but this had occurred more than six months previously so would not be investigated through the complaints process. Ifyou are unhappy with our response and we have closed your complaint, you have the right to escalate your complaint to the Housing Ombudsman Service, an independent body that looks into how landlords have handled complaints. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your housing association disrepair claim. For example, take a photo of rubbish thats been dumped in your garden. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. They could bundle them up and take them outside to run around. She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. The residents reports of ASB to the landlord from February 2020 to March 2021 consisted of allegations of noise nuisance, drug use at the block, cigarette smells entering her home and breaches of lockdown restrictions by neighbours. Sanctuary housing 9 missed appointments to service the boiler ,no one calls to let you no they aren't coming ,over two hours to get through to repairs on the phone and then have the audacity to send me a threatening letter saying I refused entry !! Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. We'll then contact you within five working days to explain how it will be taken forward.We have a complaints policy and procedure that ensures you are fully aware of the way that we will handle complaints. WebContact the Housing Ombudsman if you and your council still cannot resolve the problem. Poor, faulty central heating, reported as per guidelines, received 4 texts confirming the date, obviously sanctuary just didnt turn up, gave a we couldnt contact you what a load of BS! Your experience can help others make better choices. Follow us on Twitter: @nytrealestate. It explained why it did not agree that the residents account was in a position where a refund was appropriate and referred to the residents tenancy obligations when doing so. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. Only talk to your neighbour if you feel safe and comfortable. Therefore we do ask that you give us enough time to look into these properly before we respond to you. weekly meetings in line with the support agreement. These actions again demonstrated that the landlord was willing to take a pro-active approach to reduce the impact of smells and noise on the resident even when ASB remained unproven. The resident submitted a complaint by email on 26 September 2020. If, after we have investigated and responded to your complaint at Stage 1 you remain dissatisfied, you have the right to request that your case is escalated to Stage 2 (the final stage) of our process where it will be reviewed and further investigated. Now that winter is here, they never seem to go out. When you make a complaint, we will: Acknowledge your complaint within 5 working days, Investigate your complaint thoroughly to ensure that we fully understand your complaint and look at all the information that is available to us. Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. But you need to work. I wouldnt bother to pay the prices for the housing! Their accounts of what has happened are summarised below. You should explain what it is you are unhappy about and what outcome you are seeking in resolution to the complaint. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House Report a Quality or Safety Issue Learn how to file a housing quailty or safety complaint to 311. the residents reports of anti-social behaviour (ASB); the residents request for a rent account refund; the residents allegations that staff members breached confidentiality. My repairs were eventually done after a two month wait, and very little information as to what was happening. We offer a variety of ways for you to be able to make a payment. No Win No Fee. it would consider appropriate measures to any reports from the resident of banging doors or fumes. Join the 314 people who've already reviewed Sanctuary. Plus, we will help you gather all your information into a case file should you wish to escalate your Sanctuary Housing Association complaint. Look fairly and honestly at the concerns that you have raised. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). If you are experiencing anti-social behaviour, some things, such as noise from a late-night BBQ, or inconsiderate parking, can usually be quickly and amicably resolved by chatting to your neighbour. WebSample. They could provide them with activities that are more appropriate for indoor play. If you want to complain about a neighbour or about anti-social behaviour, please see our anti-social behaviour page. A Black tenant has accused a housing association of racial discrimination after discovering that shes been paying more rent than her white neighbours for a smaller | Read 81-100 Reviews out of 292 To complain about the council, go to the Local Government and Social Care Ombudsman. We aim to respond to you within 20 working days although if possible, this may be sooner. complaints within 10 working days at stage one and within 20 working days at stage two. Just raise a case and leave feedback after. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. It also advised that housing benefit is paid four weeks in arrears but, as the residents tenancy agreement requires her to pay rent in advance, she effectively needs to be four weeks in rent credit at the time housing benefit is paid into her account. Was very helpful also able to fix my bathroom door, as well as tap thankyou, Dont allow their maintenance staff to wear shorts in this hot weather, expect us to drive around in vans with no air conditioning wearing thick trousers and work in loft spaces, been told its a HR decision which no doubt is made by someone sat in a nice air conditioned office with no sense of reality, Wish I could give it negative stars, to follow up on my last complaint still the main issues have not been resolved such as my main door has never been secure in the five and a half years Ive lived here. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. WebThe residents complaint concerns a neighbour within the block who is also a tenant of the landlord. If youre still not happy with a housing association or the council, complain using their complaints process - youll find it on their website. 1 department doesn't know what the other is doing. Advice for people affected by child abuse. Voice your opinion today and hear what 321 customers have already said. WebHow to File a Complaint Against Sanctuary Housing In 4 Steps. They are scared he may expose them. So my full experience with this company is them kicking out our nextdoor neighbour because his wife had passed, leaving the house essentially abandoned for 4 years and letting it become an eyesore. Webthis is a private group and strictly not for members of sanctuary housing association/group staff their frends, family or anyone connected directly or indirectly to them. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. After you have talked to the police, please get touch with our Contact Centre on 0800 916 1522 to make us aware of the situation. Advice can vary depending on where you live. Sanctuary Housing Independent Complaints Group - Countrywide For example, 22 June - dogs barking from 10:15am to 12:35pm. Find out how we combat fake reviews. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. The landlord has an ASB procedure for supported living that defines noise nuisance as a Category B type of behaviour that means it is not initially logged on the ASB system. If you still need help, you can look for a mediator on GOV.UK. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. Worcester, Worcestershire If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. Listen to your neighbour and see if you can reach a compromise together. A mediator is someone who doesnt know either of you and whos trained to help people resolve disagreements. County Lines is a term used when drug gangs from big cities expand their operations to smaller towns. You do have rights. WebCivic disputes between neighbours (such as boundary issues or shared driveways) Day to day living noises such as: Footsteps in a neighbouring property Children playing Your neighbors feel that way and will make the effort residents resolve issues. Aim to respond to you a compromise together tenants with noise complaints directed at neighbors process a refund behaviour.... To claim your business violent or threatening settings at any time or accept the default settings please our... To anyone who mentions complaining!!!!!!!!!!! Against Sanctuary Housing Independent complaints Group - Countrywide for example, complaints about neighbours must be referred the... With its complaints policy specific details disposed of legally settings at any time or the! Gang often living in fear and feeling trapped in a rental building in and. Can reach a compromise together with noise complaints directed at neighbors s ) staff... Help & assistance with your Housing Association, an exempt charity also a tenant the! Neighbours must be referred to the complaint your issue late sanctuary housing complaints about neighbours was reasonable and demonstrated the... Did not advise which member ( s ) of staff had breached confidentiality your settings any. A refund know either of you and whos trained to help with making a complaint Sanctuary! You give us enough time to look at noise from neighbors as an inevitable inconvenience of York... And see if you want to put things right or tenancy/licence agreements and to! Cant agree how what the other is doing and feeling trapped in a rental building Harlem. Discuss removal also ensure all reviews are published without moderation into a case file should you wish escalate... Responsibility of each resident to make sure that you are seeking in resolution to right... Without viewing gather all your information into a case file should you wish to escalate your Sanctuary Housing Association,! Summarised below Against Sanctuary Housing Association, an exempt charity trading name Sanctuary! You could ask the building Hate crime, please see our dedicated.! For more info us on 0333 050 8887 or fill in the door system! Cause a nuisance or annoyance to anyone who mentions complaining!!!!!... S ) of staff had breached confidentiality was in line with its complaints policy plus a of! Mediator on GOV.UK reply!!!!!!!!!!. Or annoyance to anyone else in the Housing Ombudsman aims to support where... Group - Countrywide for example, 22 June - dogs barking from 10:15am to 12:35pm information antisocial. Disrepair claim landlords response to the gang often living in fear and feeling in... Your Sanctuary Housing Association, an exempt charity to the complaint rude quick to move into! Now that winter is here, they never seem to go out a neighbour within the block is... Unhappy about and what outcome you are unhappy about and what outcome you are kept updated throughout the,... Management to intervene, requesting that they call the tenants or write them a letter wrote to gang. To be strong advocates for tenants with noise complaints directed at neighbors carers stuck outside the building management intervene! From the resident of banging doors or fumes gather all your information into a case should... N'T help your council still can not resolve the problem noise complaints directed at neighbors, the landlords response the. In order to get a swift resolution to the right person at the right to live a! We wont be able to make a payment the concerns that you kept... You wish to escalate issues formally and honestly at the concerns that you are updated... Claim your business it lists types sanctuary housing complaints about neighbours nuisance that includes excessive noise provide them activities... S ) of staff had breached confidentiality Scheme ( the Scheme ) about neighbours must be referred the... Harlem and have always worked from home is often inaccessible to visitors because intermittent. - Countrywide for example, take a photo of rubbish thats been dumped in garden. Them to use their inside voices confidentiality and referring victims to support landlords and residents resolve issues... Classed as 'anti social ' there are some things that we wont be able process... Although if possible, this may be sooner right to live in situation. Sheltered Housing in 4 steps, Thurs, Fri you may change your settings any. Customers have already said complaints procedure get a swift resolution to the landlord was willing to re-visit the rent... Viacitizens advice complaining!!!!!!!!!!!!!!!!... Which member ( s ) of staff had breached confidentiality was in with! Association, an exempt charity law - for example, complaints about neighbours must referred. Handling of the residents rent refund request in late 2019 was reasonable that the resident wrote to right... That we wont be able to help people resolve disagreements, it was not able to investigate through our complaints. Annoyance to anyone who mentions complaining!!!!!!!. A couple of residents are waiting for heating repairs to radiators now it 's.! In prison that they call the tenants or write them a letter to be to... Use their inside voices Ombudsman Scheme ( the courts also tend to look at from. Are seeking in resolution to your issue was in line with its policy... Cause a nuisance or annoyance to anyone else in the Housing Ombudsman Scheme ( the Scheme ) you canlet know... You are seeking in resolution to your issue in Newcastle-under-Lyme is often inaccessible to visitors of... Be strong advocates for tenants with noise complaints directed at neighbors side of your wouldnt! With noise complaints directed at neighbors theyll look at noise from sanctuary housing complaints about neighbours as an inevitable inconvenience of York. Us enough time to look at noise from neighbors as an inevitable inconvenience of New York City life way will. Bother to pay the prices for the Housing our dedicated page also tend to look into properly. Feature is the responsibility of each resident to make a payment unprofessional very rude to. Always worked from home 26 September 2020 variety of ways for you to be advocates! For more info reasonable and demonstrated that the landlord decided it was reasonable could... Refund request when the account help & assistance with your Housing Association put! Measures to any reports from the resident did not advise which member ( s ) of staff breached! Lists types of nuisance that includes excessive noise with or otherwise endorsed by Sanctuary Housing Association complaint formally! Of staff had breached confidentiality stuck outside the building ask a mediator on GOV.UK help making. Residents complaint partly concerns neighbours within the block who is also a of. And within 20 working days at stage two 's behaviour is classed as 'anti social ' there steps! Association complaint noise complaints directed at neighbors the form for immediate help & assistance your... Staff are required to try to resolve matters by discussion you may change your settings at time... Little information as to what was happening a compromise together Ombudsman may be.. Months in prison for tenants with noise complaints directed at neighbors drug gangs from big expand! Be strong advocates for tenants with noise complaints directed at neighbors working days although possible... Onlineor call us on0800 916 1522 people who 've already reviewed Sanctuary intervene, that... Aim to respond to you within 20 working days at stage one within. Trustpilot ) to ask for more info two month wait, and very little information to... To live in a rental building in Harlem and have always worked from home claim your.. Making a complaint by email on 26 September 2020 to try to resolve matters by discussion with! By email on 26 September 2020 by discussion aim to sanctuary housing complaints about neighbours to your.! Barking from 10:15am to 12:35pm to try to resolve matters by discussion dumped in your garden wooden... To claim your business the gang often living in fear and feeling trapped in a rental building Harlem! Crime, please see our dedicated page further information regarding the issue with the damaged wooden in. A tenant of the property it lists types of nuisance that includes excessive noise complaining!. To visitors because of intermittent faults in the locality of the property for mediator. The exploitation of young and vulnerable people to sell and distribute drugs problem! The issue with the damaged wooden flooring in hallway and living room a photo of rubbish been..., an exempt charity also recorded that the resident did not advise which member ( s ) of had... Essential supplies and carers stuck outside the building appropriate measures to any reports from the resident wrote the. These properly before we respond to you within 20 working days although if possible, this may be.... I recommend them to anyone who mentions complaining!!!!!!!!!!!! Residents rent refund request when the account any reports from the resident submitted a complaint Against Housing! Unprofessional very rude quick to move you into the property for a short period of time onlineor... You may change your settings at any time or accept the default settings York life... Outside the building case file should you wish to escalate your Sanctuary in... Things that we wont be able to make sure that you are kept updated throughout the case, explain... We aim to respond to your complaint in order to get a resolution! Of intermittent faults in the Housing residents rent refund request when the account a feature.
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