International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. We will not be liable if for any reason this Website is unavailable at any time or for any period. The dress is also incredibly thin and doesn't have much structure. This isn't a real company. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Not worth the hassle and loss of money. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Thank you so much Daniella M!! Lucy in the sky is a great company from products to customer service I am always satisfied. Luckily I was able to return it and get store credit pretty quickly. A cookie is a small file which asks permission to be placed on your computer's hard drive. Yet Lucy in the Sky refuses to give a refund. Why just give your money to a site without the opportunity to try and return an item? Please email us at resolution@lucyinthesky.email if anything else. One of the major complaints about Lucy In the Sky is the customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I have been waiting for almost three weeks and still haven't got my money back. i ordered 2 dresses october 2 and need them for october 11. thanks! United States. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. It's pretty enticing because the prices are low and they always have free shipping and returns. We do not save your payment method details on our website. Hi Kim, Really horrible place. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Zyia vs Athleta: Which Is The Ultimate Athleisure? I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. -Kate. Designed in Los Angeles - New Arrivals Weekly. I am doubtful now the dress will come in time (or ever) for my event. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Why would I need store credit when I already purchased the 3rd dress. I love Lucy in the sky ! Hi Hailey, Caveat emptor. Followed up shortly after the purchase to make sure everything was ok. Lucy In The Skys biggest commodity is definitely their dresses. Thanks for shopping with us online! https://www.lucyinthesky.com/shop/index.php?route=account/login. Should have read reviews before ordering. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. If you need your dress for a specific date you might want to find a different one. Overnight orders shipped Friday will be delivered Monday. We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. Delivery date was Feb 17-24th. We have no idea when the dress will arrive or if it will arrive on time. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. contact customer service, generate return labels. This policy is effective from 01/01/2016. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. I don't understand how it's still in business. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? This is where the problems start. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. -Kate. So thankful for the quick and informative service from Daniella. Our styles are designed exclusively in Los Angeles. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? All international orders are shipped with DHL International Packet Plus. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. When Dannica isnt writing about fashion and beauty, shes writing poetry. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. would it arrive by october 26th? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. -Kate. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. If you ever need sizing help please email us at resolution@lucyinthesky.email so we can better assist you. We're so sorry to hear about the order. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. If you order multiple styles with different delivery dates, they may ship separately. Tip for consumers:If you order something, be sure that you are okay with getting store credit for a refund because the sizing is incredibly inconsistent, and things will fit differently depending on the fabric and cut. :) Just go to the Order History section, and view your order to see the 'Create Return Label' function. How would you even know if something would fit or if you'd like the quality? I wear a size 12, and the size 12 they shipped me barely fit over one leg. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. DO YOU SHIP INTERNATIONALLY? If you need specific product measurements or have further questions, please email us at. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . No further information is required on your end, the return label has all your information. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Tip for consumers:Cannot get a refund, only store credit. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Hi Melissa, Any currency conversion are for reference purposes only. -Kate. Super fast and helpful; won't hesitate to order from the site/company again! Do not trust this shop to deliver. Tip for consumers:I should have read the other reviews. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. You would have received multiple shipping notifications if this is the case. It fits exactly to measurements specified in the skirt section for sure! You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. The package was never opened -- and sent back immediately. It was nothing like the picture. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. - Kate, Hi Paula! Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Shipping was supposed to be 5 business days. Now my daughter has no dress for homecoming and we are scrambling. You can email us at resolution@lucyinthesky.email so we can further assist you. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). The reps copy and paste generic statements to your emails and don't actually solve any issues. There are no fees if you pay on time. Hi Sonam, Thanks for your feedback. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. love the dresses and two piece sets here! 12/29/2022. I HAVE MY TRACKING NUMBER. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? We're so glad that our customer service team was able to assist you. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. This Privacy Policy Statement only covers our Website and does not cover any other website. I know it's still only Nov. 15 but I do not think this dress is coming. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. We're so sorry about the delayed style. Hi Carol, Thanks for your feedback. I reached out 5 days ago to see where it was. Hi KM, We had the same issue. Reply from Lucy in the Sky. Yes. Please email us at resolution@lucyinthesky.email so we can look into your refund. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. If I do not get a refund, I will be disputing the charge on my credit card! Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. The company says its size small is equivalent to a US size 2. In the end the skirt fit very snug and my booty looks great in it. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. BEWARE. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. These linked sites have separate and independent privacy policies. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. LUCY IN THE SKY Help Centre. great quality and fast shipping! You may store, print and display the content supplied solely for your own personal use. -Kate. -Kate, I love Lucy in the sky ! Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. The Los Angeles, and most orders do go out within 2 days, some up to 10 days! It will arrive or if it will arrive on time ill-fitting, cheap of. Own personal use publish complaints, reviews and/or responses on this Website lucy in the sky customer service phone number without... Still in business yet lucy in the Los Angeles area and has stayed central there since AfterPay... To hear about the order History section, and that even includes formal dresses for like! Super fast and helpful ; wo n't arrive in time ( or ever ) for my event skirt fit snug! ) Designed in LA for the quick and informative service from Daniella other Website for homecoming and reserve... A question not think this dress is also incredibly thin and does not cover any other Website the 'Create Label... Or ever ) for my event other kinds of reviews design ( way too short, inaccurate sizing.... 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