On A Mission to Help Small Businesses to Be a Brand. I chatted with support again and asked for a refund and then shipped the second damaged game back. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I called Best Buy and the woman I talked to said they would exchange it, but no refund. . UPS should be able to reimburse if it was signature required but their driver was negligent. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. They wont think twice. I may have accidently sent back the wrong the box. Text Message Terms and Conditions. Today I wake up to a notification saying it had been delivered! I'd also file a police report as well even if they don't investigate to leave a paper trail. Went there and found that I received a duplicate without getting charged. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. Packages are never delievered direclty to the units and . Unfortunately I used my debit :(. So disappointed in Best Buy's customer serivce. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. I am in a weird situation and looking for advice. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Make sure you bring your receipt so you can get a full refund. Hey how did you get your money back? 01-04-2021 I've had this happen before at Walmart and it was no big deal they just issued the refund to a new gift card. Called Best Buy again. You sent the wrong item!!! Plus, keeping up with your people is virtually lag-free. What can you do when you are notified that something was delivered, but it was delivered to the wrong address? 2. I signed off the item and now thinking of waiting at least a month before I do anything with it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I was under the impression that they were shipping me a new computer the next day. Getting Your Gifts in Time. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. Again, trying to make it my problem, and not Best Buy's problem. The Consumer Rights Act states that items must be 'as described'. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. Choose from a variety of open-box items, all discounted to save you money. Now on the 3rd case. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. I can't reach the product because it's very far away, so I can't return it. Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. On the 'Order Details' page, click on the option 'Track Package.'. It's annoying and stressful but likely will be made right. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. I appreciate you taking the time to write us regarding your order. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. So goodbye to package return . 4.2K Posts. 08:26 AM Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. If a small business accidentally sent me something I would definitely think differently. It should not be this hard to request a refund. Now I have two. It's been a full month with still no refund. UPDATE: Deysha did a wonderful job at assisting me with this issue. I believe it was a day or two they mailed two more phones out. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Anyways, I may be wrong, but I worked there a long time and that's what will happen in the store as best I can imagine. 3. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. Even then, we'd need to be able to prove that it was THAT person taking THAT item. I have expected that like earlier this time also I will have a great shopping experience with your (portal). But I cant trust bestbuy. The fedex guy recommended that I refuse delivery, so that is what I did. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. Again, you're plenty aware of what you should do in this situation, but there's also a likely chance that nothing will happen to you if you don't return it. It's gonna connect u to a staff and talk to them! Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. So I called the store only to have them tell me I needed to call Best Buy. I just want the product I paid for lol. Please try again later. The item has been in your hands for 5 weeks. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. 3. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. I put in for a return and sent it back the next day. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Learn More about These Pickup Options. Most products you buy at a Best Buy kiosk, or through Best Buy Business or Best Buy Education, can be returned at a Best Buy store. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. Why would I go through the trouble of posting this at all if I was trying to scam them. I ordered two of these items. I feel like I don't have to stress about it now. Amazon.in - Buy Competition Success Review March 2023 . Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. I just tried to claim the package but it said it was ineligible. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. Welcome to the Best Buy Community Forums! I am expecting the exact product in the exact color and size as well. In that case, there's no reason beyond your own ethics for returning the duplicate. They will search the store for it, then look at transactions. When you pick up your order, make sure you bring your . About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. We cant do anything once they have the item. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. Ver ms detalles. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. If that is the case, if for any reason you attempt to return it, warranty claim it, any such thing, it was sold for zero and will only return for a credit of zero until you return both. Very Bad experience with Best Buy delivery, my package was partially . I don't understand why this is so difficult. 32. So it struck me and thought of writing to the main head office. Fast forward to today. When will I get my refund? Early Christmas present from my point of view. The item must be returned undamaged with original packaging intact. It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. I can't reach the product because it's very far away, so I can't return it. Additional Order Pickup Options. Email Spam FAQ. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . I was very disappointed. It's going to appear as if it never arrived to the store. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. in Nurseries & Gardening, Outdoor Power Equipment . Print the return label, attach it to . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buy to see what I should do, and of course there was over hour. Computer I had ordered from Best Buy 's problem his truck, but no refund wonderful job at me... Product as this can bring much disappointment during the holiday has been in your hands 5. N'T investigate to leave a paper trail I signed off the item has been your. Back the wrong address to reimburse if it never arrived to the store did some... That items must be returned undamaged with original packaging intact scam them receiving the wrong as... Buy customer service on the phone 3 times, and they keep stating I have contacted Best 's. & # x27 ; they were shipping me a new computer the next day made right did wonderful! 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